Key Benefits

You can now receive and share insights from Webmaxy’s tools directly in the Slack channel of your team

You must be having a lot of data coming in from Webmaxy. The data may be incoming feedback that gauges emotional reactions of users, session recordings that uncover blockers and also other UX issues that Survey responses by telling you how users are feeling about test variation.

You must need to share these insights with your team. However, sharing these insights might look difficult, but Webmaxy makes it very easy. It provides a seamless way to both receive and share insights from incoming feedback, surveys and session recordings in your team’s Slack workspace.

Take a look at the benefits of integrating Webmaxy with Slack

Improve communication among your team:

Webmaxy’s integration with Slack helps a team in discussing insights in the moment so that the momentum is not lost. You can keep your team on the same page and also make them aware of the critical issues.

Cross-functional arrangement of team:

It helps in forwarding information easily from your Webmaxy Slack channel to other teams and keep everyone in the loop.

Resolve bugs and critical issues faster:

It helps in communicating issues immediately with the right people to get them fixed as soon as possible.

Send the data that you want:

You must define which recordings are to be sent to Slack through filters and segments so that you are not bombarded with useless data. You can only forward recordings that rage clicks to Slack to identify confusing users.

Have all key insights in one place:

Webmaxy makes several things easy as it helps in finding things easily by keeping the most important product experiences and conversations in your Slack channel.

Makes sure that your team is involved:

Fresh as well as immediate insights keep a team motivated and involved throughout the project.

Use Cases

How to use Webmaxy as well as Slack to improve communication among team and also resolve critical issues

There are several ways how Webmaxy and Slack integration can be used in the improvement of your team’s communication and resolve critical isseues:

• Share feedback instructions by users
• Share recordings
• Share survey responses

Share feedback instructions by users

• Use Webmaxy and Slack to share user feedback with the team.
• The product manager and teams, website users, Webmaxy and Slack are involved.
• The trigger is the feedback that a user leaves on your website.
• The basic flow is as follows:

A user leaves feedback on your website with the widget. Then, Webmaxy forwards the feedback to your Slack channel.

Later, you receive a new message in the Slack along with user’s feedback. At last, you as well as your team instantly discuss the feedback responses with Webmaxy Slack channel.

In this way, Webmaxy’s Incoming Feedback widget helps users in sharing their thoughts about a specific element on your website. Whether they like something or want to see improvement that you will know what changes is to be made to delight your users. However, as we know that you must be busy, and are spending your days refreshing the Webmaxy dashboard which waiting for users’ feedback to roll in.

The Webmaxy Slack integration also sends incoming feedback to Slack directly so that you do not miss important insight from users. After receiving the feedback, you can discuss it with your team members and plan the next step accordingly. This helps in moving faster without wasting time while trying to get everyone on the same page.

Here are a few examples to use Webmaxy and Slack for user feedback:

• When a user comes across a website bug which prevents them from converting, you need to know so you can fix it. With the help of Webmaxy Slack integration, you can forward a user feedback to the appropriate person in your team and fix it. You must also keep your users happt with and get your conversions flowing.
• In case a button is not working on your website, they can submit their feedback, which straight goes to your Slack Workspace so that it can be fixed quickly.
• If something is not working as intended, have an instant chat in Slack with the right people to that your team can understand the problem and get it fixed immediately.
• If your customers want different product features, use the incoming feedback to keep your team updated. Also, stop spending much time on what the users want and more in developing the product that they cannot wait to use.

Share Recordings

• Use Webmaxy and Slack to share recording with your team.
• Only the product managers, product teams, website users, Webmaxy and Slack are involved.
• A user visit a page where you have set up session recordings.
• Here is the Basic flow:

A user visits your site when you have set up session recordings.
If the recording matches the predefined segments, Webmaxy will forward the recordings to Slack channel.

You receive a message in Slack with information as well as the URL to view the recording.
It helps in easy communication between you and your team.

Session Recordings are a great way to learn how users can experience your product. However, it can be time consuming to sit through recording hours, extracting the most important ones to share with the team. Webmaxy can help in automating the entire process.

After setting up filters for the Session Recordings, you can sort through a large number of recordings to precisely find what you need. When you will integrate Slack in Webmaxy account, it will forward the recordings to your Slack channels. With each recording, Webmaxy sends important information like referrer URLs, device and OS data as well as user feedback and behavior.

Here are a few examples to use Webmaxy and Slack for analyzing recordings:

• When users think that something on the website should be clickable, you can identify rage clicks easily.
• To ensure if your site is working across multiple pages you can segment your recordings and help users if they get stuck depending on the device they use to view your site.
• To understand why people are not clicking around, you can go through the recordings of the page and identify the high bounce rates to fix the issue.
• In order to identify pages with u-turns when a user clicks to go back to the previous page within seven seconds. You can then send recordings to your Slack channels that have several u-turns to figure out pages that are not satisfying your users.

Share survey responses

• Use Webmaxy and Slack to share the on-site survey responses
• Only the project managers, product teams, website users, Webmaxy and Slack are involved.
• A user also responds to a Webmaxy Survey that you have on your site.
• Basic flow: A user first responds to a survey that you have on your site. Then, Webmaxy sends the survey response to your Slack channel. You also receive the response in Slack. In the end, you and your team can directly discuss the responses within your Slack Workspace.

Improving your website becomes very easy when your users can tell you exactly what they want in their words. The on-site surveys help you in capturing much valuable insight to help you understand your users.

You will never miss any response from the survey and bring the customers’ voice to the front by integrating Webmaxy to Slack. The integration sends responses to your Slack channel in order to improve collaboration as well as involvement with the user feedback.

Here are some more example of how to use Webmaxy and Slack for survey responses:

• In case you want to identify pages with low satisfaction scores, you can quickly notice trends in responses, such as the pages that receive a low NPS or CES. In this way you and your team can implement changes for the users.
• To improve landing pages, yu can use on-site surveys on your product in which you can ask the users what they like and dislike. You can also discuss the user responses directly in Slack and collaborate to see what changes one should make for higher conversions.

Configuration

How to connect Webmaxy and Slack

The process of connecting Webmaxy and Slack is extremely simple and will not take more than a few minutes. However, before connecting the two, here are some things that you must keep in mind.

• You will need a Webmaxy Business account.
• Only and admin or the owner of the Webmaxy account can turn on the Slack integration.
• You will need the Webmaxy Tracking Code installed on your website.
• You will also need to have Webmaxy surveys, session recordings or incoming feedbacks that are active and collecting data to forward to all your Slack channels.

After these items, you can now enable Slack integration. It will give Webmaxy admins the permission to enable Slack integration within Webmaxy at any point of time without permission from a Slack admin.

Steps to enable Slack integration

Step 1: Go to Webmaxy’s integration page

Step 2: Choose the site where you want to activate Slack

Step 3: Click on Connect with Slack button

Step 4: Grant Webmaxy permission to connect with Slack.

After enabling Slack integration, you can now start getting insights on Slack channel. You can now follow these easy steps to configure your Webmaxy tools with Slack:

• Enable the Slack integration with new incoming feedback widget.
• Verify that the Slack integration is enabled successfully.
• Also enable Slack integration on a recordings segment.

Here are some useful tips:

The Webmaxy Slack integration only works on public channels in your workspace. Also, private Slack channels cannot be made public, which is why there is already a public channel. Moreover, gathering data about the users’ behaviour is always a good idea. But, it is even better when you have an easy way to share it with your entire team.

FAQs