How to Build a WhatsApp Chatbot (No Coding Required) 

Do you want your company to automate 80 % of your frequently asked customer questions? Do you want to free up your customer service representatives to work on more critical tasks?  

Or do you want your sales team to only receive qualified leads? 

If you said YES to any of the questions, then a WhatsApp chatbot free is all you need to go for.  

A WhatsApp chatbot that will answer frequently asked customer questions around-the-clock saving your agents time by eliminating manual labour.  

In this blog post, well also show you how to build a WhatsApp chatbot in ten minutes without any coding skills.  

So, are you thrilled? Now let’s get going.  

Here are some resources you should read before continuing particularly if you are unfamiliar with the term WhatsApp Business API. 

WhatsApp Chatbots: What Are They? 

A WhatsApp chatbot is an automated assistant that communicates with users directly on WhatsApp.  

It can process transactions qualify leads offer product recommendations and answer queries. In addition to helping businesses, it simulates real conversations. Answer client questions around-the-clock. 

Provide individualized details about your goods or services. Automate support and sales interactions. Gather important user information like contact information location and preferences.  

To put it briefly your virtual assistant is what keeps your company operating around-the-clock responding to client inquiries while on the go gathering valuable data vetting users and increasing sales.  

An example of a WhatsApp chatbot in operation is shown below. 

How to Create a WhatsApp Bot in WebMaxy?

As the title suggests heres a detailed guide on how to create chatbot in WhatsApp without using any code. WebMaxy is a clever WhatsApp engagement platform that lets you create a WhatsApp chatbot with basic drag-and-drop features.  

It is the right option for creating a chatbot. Drag and drop components into the chatbot builder to make your chatbot’s flow.  

Let us demonstrate how to create a WhatsApp chatbot using WebMaxy in just ten minutes.  

How to Build a WhatsApp Chatbot with WebMaxy 

With WebMaxy creating a WhatsApp chatbot is a simple no-code process. By concentrating on developing a smooth and automated customer experience the platform streamlines the process from concept to launch.  

The required steps are mentioned as follows.  

Get the real breakdown of the steps in details, here: 

Step 1: Have Your WhatsApp Business Account and API 

Before you can build a chatbot, you need to set up the foundation.  

This involves: 

• Having a dedicated phone number: WhatsApp recommends using a new number that is not already tied to a personal WhatsApp account anyhow. 

• Apply for the WhatsApp Business API: It is necessary to obtain a verified WhatsApp Business API account through a WhatsApp Business API Provider such as WebMaxy. This is the essential connection that lets you create and program your chatbot. 

Step 2: Choose and Set Up the WebMaxy Platform 

Once you have your API, you’ll use WebMaxy’s platform to build the chatbot itself.  

This involves: 

• Creating an account: Sign up for the WebMaxy platform. 

• Connecting your WhatsApp Business API: Integrate your new WhatsApp Business API account with your WebMaxy account. This joins your phone number to the WebMaxy platform’s features. 

Step 3:  Create a Chatbot with multiple workflows 

• Upon login to WebMaxy Main panel. Click on the left-hand side menu “WhatsApp Automation” 

• On screen, at top middle portion, you will see 3 Menus- WhatsApp bot, Automation, and Rules. To select the correct menu out of them, click on the Menu” WhatsApp Bot”. 

• After that, the next step is click on the right-hand side “Add” button for creating fresh WhatsApp Bot. 

• It will ask you for the bot name, you can give desired name for the bot and click on the Save button. 

• It will be saved with OK message (saved successfully) and take you to the bot screen to make a desired workflow for you. 

• Left hand side, a Drag –n-Drop screen will appear along with right hand side Actionable menus like Triggers and Actions Button, as per the need of Workflow type and your required objectives. 

• To start the flow, Select on Triggers section- “Start workflow”. 

• Drag it to make a workflow on the left-hand side main screen and drop. 

• Moving to the next step of action, now select your desired action from Actions section. Drag and drop it below the Start Workflow.  
• For example, if you have selected Message with Button then you can configure, name the Message action as “Welcome message or Welcome to WebMaxy”. 

• Under this Configuration step, after naming the message type, go to the below Buttons section and add required nos. of buttons with required actions selection like custom, track order, Book order etc. and save under the entire message with Button. (These buttons actions will be required for bot creations such as Book demo, Track order and Browse product.) 

• The Action Button on the screen will display as “Welcome to WebMaxy.” Under which 3 created buttons pointers will be displayed for connecting for their respective workflows chatbots. 

• Now moving further with your first chatbot workflow, you need to click on the next action type- Message with Link. 

• Give name in the message window as “Please click on Link “and move to next Link window. Go or browse for the required meeting link and copy it. Paste it in the Link Window. And Click on the Save button. 

• You need to connect the entire workflow from the first button pointer to bottom. 

• Moving to the next button workflow of track order, Select Action button “track Order” action button and connect it to the second button pointer. 

• Now, the open the message track order window. Select the customer’s name for example here: davesnoni. And upload the order status file and save. 

• Further, select the 3^rd button pointer “Browse product” and connect with 3rd message action button by selecting “Catalogue message”. You need to name it i.e. “Please check the Products”  

• Now select Action Button with Conditions “End Workflow” at the right-hand side location and drag –drop it to the workflow screen below all the above actions. 

• Then close all 3 workflows by connecting to “End WorkFlow”. 

• This creates a Multiple Workflow Chatbot with WebMaxy. 

How to Create a Free Google Dialogflow Chatbot for WhatsApp?

Apart from the drag-and-drop chatbot flow builder you can also use Google Dialogflow to create a WhatsApp chatbot and integrate it with WebMaxy.  

To build this chatbot however you will need to invest 3 to 4 hours in understanding the chatbot development process.  

Founded on this WhatsApp Chatbot masterclass. See how to create a chatbot using Google Dialogflow and integrate it with WebMaxy after completing the tutorial. 

Advanced Applications for WebMaxy Chatbot Flow Builder  

You can do more than just use keywords to activate chatbots with WebMaxy Chatbot Flow Builder.  

WebMaxy’s Chatbot Flow builder tool can be used for a variety of purposes like as follows.  

1. Chatbots are activated with template messages. In actual, the template messages with quick reply to buttons may also activate WhatsApp chatbots. The Chatbot is automatically activated, when the user clicks any of the Quick Reply buttons.  

2. Add up Click-to-WhatsApp Ads. Use your chatbot to run and incorporate Click to WhatsApp Ads. To qualify or convert the chatbot starts when a user taps the advertisement and sends a pre-written message.  

3. Create a Whole WhatsApp Funnel. Your chatbot serves as the foundation of your WhatsApp funnel and is more than just a support tool. Uses Click-to-WhatsApp Ads connected to chatbot flows to generate leads. Using tags attributes and dynamic questions it instantly qualifies prospects.  

Uses WhatsApp Drip Campaigns and Broadcasts to Retarget and Convert. Check out How to Create a Lead Generation Funnel for WhatsApp.  

4. Send messages for a single product or several. Showcase products automatically by integrating your WhatsApp catalogue. Based on the interests and actions of the user send tailored messages for a single or multiple products.  

5. Take the lead in qualifying. Users can be qualified without any human input.  

Capture:  

• The name.  

• Email.  

• Personal preferences.  

• Age and gender.  

• All information is stored in WebMaxy as attributes and associated with the user profile.  

6. Utilize CRM integration to create dynamic chatbots. Create a webhook connection between your chatbot and CRM. To maintain synchronization between your marketing and sales data push or pull data in real time.  

7. Retrieve Tags and Attributes. Use tags and attributes to automatically classify and capture user responses which will help you keep your leads organized.  

8. Find out the address and location. For CRM purposes use the Ask Location block to obtain the physical address or delivery details.  

9. Gather Payments Via WhatsApp. Activate WhatsApp Payment within chatbot processes. Once configured your chatbot can assist users in making safe purchases within the app.  

10. Make FAQs automated. Develop sophisticated FAQ flows to address pre-sale inquiries, shipping information, refund guidelines and more—around-the-clock. 

11. Send feedback requests 6–7 days after delivery using WhatsApp Campaigns + Chatbot Flow.  

Then send: 

• Discount codes 

• Offers to boost repeat purchases 

This keeps your feedback loop alive and your customers coming back. 

AI Tools to Enhance WhatsApp Marketing 

Take your chatbot performance and campaign automation to the next level with WebMaxy AI suite: 

• AI Ads Manager: Automatically maximise Click-to-WhatsApp ads for best lead quality. 

• AI Ad Creative Generator (Beta): Instantly create campaign creatives from simple prompts. 

• AI WhatsApp Template Generator (Beta): Write Meta-approved message templates with AI. 

• AI Chatbot Flow Generator (Staging): Automatically maximise Click-to-WhatsApp ads for best lead quality. 

WebMaxy AI suite may help you improve campaign automation and chatbot   performance. Click-to-WhatsApp ads can be automatically optimized with AI Ads Manager to improve lead quality.  

With just a few simple prompts the AI Ad Creative Generator (Beta) can instantly generate campaign creatives. Create Meta-approved message templates with AI using the AI WhatsApp Template Generator (Beta).  

Let AI create your entire chatbot flow as per your objectives with the AI Chatbot Flow Generator (Staging).WebMaxy has a ChatBot Automation feature included in several of its paid plans, like the WhatsApp Ads Plan, Business, and Growth plans. 

Their chatbot builder is explained as an easy-to-use, drag-and-drop tool for designing and developing WhatsApp workflows. 

The Marketing Workflow feature allows you to make customer journey workflows and marketing automation with a drag-and-drop interface. 

Conclusion

A WhatsApp Chatbot is a smart chatbot functioning like a human agent, replying to common customer queries handle sales without any human role.  

Chatbot Flow Builder allows you to create a WhatsApp chatbot with a straightforward drag-and-drop interface. Lead qualification automating customer inquiries and sales sharing product and course details providing after-sales support and much more are just a few of the many Use Cases for the Chatbot.  

By allowing WhatsApp automation with integrations broadcasting messages to an infinite number of users and offering live chat on multiple devices you can accomplish your automation goals and increase sales by three times with WhatsApp Chatbot. That covers all the information you require regarding a WhatsApp chatbot.  

Regarding chatbot requirements, you can drop an email to us at info@webmaxy.co.

Frequently Asked Questions