The Future of Patient Care with WhatsApp Healthcare Chatbots: Medical AI Chatbots

AI is the future. AI has started capturing every area of human life by this time. Now the healthcare industry has also started adapting the latest technology for their niche use. The use of AI chatbot is smarter in this area. Healthcare Chatbots are making a huge impact, right from patient satisfaction improvement to the primary purpose like cost cutting. 

These Medical AI chatbots offer multiple benefits.  and have the power to transform the healthcare industry – as we know it.  

Medical AI chatbot is a 24/7 virtual health assistant. 

What is a Healthcare Chatbot? 

Healthcare Chatbots are automated programs made to facilitate tele-health services in text-format on your devices. These digital assistants give prompt replies to health inquiries, developing them as a valuable resource for people needing quick consultancy on minor illness or wellness information. 

In this kind of chatbots, users can simply input text query explaining symptoms and receives a quick reply for the same, as a medical advice or guidance. And this can have a proactive approach. 

A Healthcare Chatbot is your digital health companion. You can receive personalized health tips from a Healthcare Chatbot.  

In short, Healthcare Chatbots are really transforming the healthcare industry. 

You can access genuine health information through Healthcare Chatbots. Experience the future of healthcare with Healthcare Chatbots. 

Anyhow, Medical AI Chatbots can not be compared with real professional medical consultation in any case. They can only provide initial medical suggestion or advice, in some cases alerts for immediate medical or clinical consultation, as well. 

But you can ask your Medical AI Chatbot- health questions anytime, anywhere. You will get instant, accurate health advice from your Medical AI Chatbot.  

Also Read: WhatsApp AI Chatbot

Interesting Data Insights: Healthcare Chatbots 

Global Healthcare Chatbots market size is around $787.1M. Its growth is expected at a CAGR of 23.9 % from 2023 to 2030.  

As per the grand viewer research data, check below insights user type-wise. 

*Statista Says that healthcare is one of the top industries in the USA that engage chatbots.     

Doctors and Patients Prefer Using WhatsApp 

Today, AI works as doctor with the help of WhatsApp. You can consult with an AI doctor on WhatsApp, 24/7. You can get expert medical advice from an AI doctor on WhatsApp. Your personal AI doctor on WhatsApp is always ready to assist. 

Here are the reasons why Doctors and patients are preferring WhatsApp in actual: 

1. WhatsApp Reach  

People are using WhatsApp for chatting with friends and family on a daily basis. And hospitals and clinics know the popularity of WhatsApp. It’s easier to use something which is popular and familiar to all. 

2. Private and Safe  

Due to end-to-end encryption feature of WhatsApp, the patient’s data about health and sickness remains safe and private. Only the person on both sides having a chat knows about the chat details. 

3. Sharing More Than Words  

Patient and Doctors can share the information in multiple formats like sharing images, PDFs, text files, videos, voice messages etc. In conventional types of data or information sharing like emails and phone calls or text messages can not share variety formats of information and can not share all the time, like WhatsApp. 

4. Keeping Records 

Another advantage of using chats is that a patient or his doctor can review the old chat. They can see the line of treatment given earlier mentioned in the chat, can study the chat etc. On the other side, the patient can review his earlier medicines, if given in the chat as well as the earlier guidelines, suggestions and instructions given for him.  

5. Quick Replies  

Quick help via instant reply is possible on WhatsApp! So, quick advice on patient’s status during his unwell situation on WhatsApp can work fast for the patient’s wellbeing. Quick Replies is a blessing for patients towards recovery and immediate medical help. 

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Advantages of Healthcare Chatbots 

1. Improved Patient Experience 

These Medical AI chatbots are faster, comfortable, suitable and easily accessible. They give quick and personal answers to patients for all their questions and worries. These kind of chatbots give a complete super experience for patients. It’s a complete changeover that helps cut down on waiting time, offers the best access to care, and leads to an overall more positive healthcare experience for all. 

2. 24/7 Availability 

Healthcare Chatbots are always available for you, forever! Human healthcare providers need a good break for sleep and other things, but these chatbots for healthcare do not need a break and you will always get the support and answers to your every question. So, chatbots for healthcare are available at any time like midnight, early morning or late evening. 

3. Increased Efficiency 

Medical Chatbots or Healthcare Chatbots enhance the patient’s experience. They also develop things efficiently for the healthcare industry. They function like personal assistants. They take care of all the daily tasks so healthcare professionals can entrust on the tough and important issue. This leads to shorter waiting periods, good access to care, and delivering the ultimate and great patient results. This is a win-win situation. Therefore, ensuring AI readiness within healthcare organizations is essential to fully leverage these benefits and integrate such technologies effectively.

4. Cost Savings 

AI Chatbots in healthcare are the saviors in cost cutting war. Healthcare Chatbots can help in cost cutting and run tasks smoothly without any human touch. This is very important for healthcare providers who wish to offer top-quality patient care without any financial burden to them. 

5. Personalization 

Chatbot for healthcare is just like personal care takers for your health. You can refer to your medical history and then studying it will suggest a customized health plan suitable for your personal health data. It’s like having a healthy 24/7 best friend with you! 

6. More Data Security 

Data security is a challenge, specifically in the healthcare industry. No issues! WhatsApp chatbot addresses this. They can safely store and manage all the crucial patient data. This declines the risk of data breaches and remaining security threats. As Medical Ai Chatbots are in action for their job, patients can rely on them, as they know their personal medical info is in the right and trustworthy hands. 

7. Better Communication and Coordination 

Healthcare Chatbots can establish communication between healthcare professionals and patients, also improving coordination. For instance, Medical AI Chatbots can support patients’ schedules like medical appointments, symptoms tracking, and receive reminders for follow-up checkups. This helps patients to get what they need ‘on-time’. 

8. Improved Patient Outcomes 

The real beauty of these Medical AI Chatbots lies in the ultimate benefit goes to the patient’s by knowing their actual health conditions, history and line of treatment going on with a click. This also helps in panic health situations to address the potential issue at the super speed by user friendly WhatsApp communication at that moment.  

9. Capacity to tackle High Volume Queries 

Finally, AI chatbots are like stars for healthcare. They can handle various patient questions and requests, which gives less waiting and best access to care for all. 

During the pandemic of Corona, there was a huge load on health service providers. Everyone was seeking the right medical treatment and services at any moment of time. At that time these Medical AI Chatbots were right on the front handling the heavy traffic of patients from every corner of the world. They really performed great on health advice and medical information required by every patient on his fingertips. This saved many lives in time, one can say.

Also Read: Chatbot for WhatsApp

How Healthcare Chatbots Handled the War Against COVID-19? 

1. Screening: 

Healthcare Chatbots had a problem-solving role during the COVID-19(Corona) pandemic. They supported patients screening, enquired about symptoms, and directed towards the next steps based on the information provided. 

2. Virtual Consultations: 

During the Corona pandemic, chatbots provided initial medical advice to all to avoid direct doctor’s visit. People can raise their queries about their symptoms, getting tips for next steps, and getting solutions while sitting at their homes. It prevented people from direct exposure to the deadly Corona virus. 

3. Contact Tracking: 

Chatbots for Healthcare also helped out during the pandemic by doing some contact tracking work. They slowed down the virus spread. Chatbots interacted with people and checked with whom they had recent contact. They also instructed them accordingly for the next precautions. 

4. Information Propagation: 

In the COVID 19 pandemic period, Medical AI Chatbots gave maximum relief to people by suggesting precautions, next steps of instructions to avoid the deadly virus and various treatment options available etc. They calmed down the situation and ensured that everyone in need of the information has got it. 

Chatbots for Healthcare helped healthcare service providers by providing various types of chatbots. They were mainly based upon the needs and requirements of the healthcare industry. 

Important Rules of Chatbots for Healthcare 

Doctors and hospitals wish to use WhatsApp to communicate with patients.  

Some rules need to be followed first. 

1. Check First 

Before providing a message on WhatsApp, healthcare providers must ask patients if it’s okay by enquiring them to join (subscribe) to receive messages. For example, something like in between the appointment booking, they can ask, “Is it fine if we send you reminders on WhatsApp?” 

2. Share What is Needed  

Healthcare providers should only send important health information. These WhatsApp messages are private and secure. 

3. Keep Patient Information Safe  

Healthcare providers are responsible for keeping the patient information safe and secure always. They need to follow the WhatsApp rules required for the safety and security of the message communication- they are using to maintain the patient information safe. 

4. Use WhatsApp for Health issues, not for advertisement  

WhatsApp in the healthcare industry, is supposed to be used for patient advice and information along with communication or interactions etc. Any product ads or services ad is strictly prohibited on WhatsApp for Healthcare Chatbots. This demonstrates the serious concern and objective towards serving both –patients and doctors as healthcare providers. 

Also Read: Top WhatsApp Chatbot Examples

Use Case of Healthcare Chatbots 

1. Virtual Assistant Chatbots 

Virtual assistant chatbots for healthcare are like digital personal assistants for your healthcare requirements. They assist you with appointment bookings, instructions of medications, and accessing your health records in detail. Their availability is forever, so you can get support whenever you require it. It is simple like that. 

2. Mental Health Chatbots 

Mental health chatbots are a right way for people to have support for their mental well-being. These kind of chatbots checkup about your mental health, give resources and advice, or even connect you with a mental health professional if required.  

You can reach these chatbots any time, any day 24 X 7. 

3. Symptom Checker Chatbots 

Many people try to google cancer symptoms, to check whether they have it or not.  

With symptom checker chatbots in place, you no need not to Google your symptoms. These chatbots function like a personal doctor for you! 

They are developed to help people identify reasons causing their symptoms. Then, you may just tell the chatbot what’s troubling you, and it will ask you a series of questions to collect the required information. 

Based on your information, the chatbot offers you possible causes and recommends next precautionary steps. Those may be visiting a doctor or going for the initial counter medication. They are very convenient and can save your doctor’s appointment if symptoms are mild. They can provide you with a little peace of mind, for sure! 

4. Wellness Chatbots 

Wellness chatbots are virtual assistants for the overall health wellness of the user. They provide personalized guidance and help in areas like nutrition, exercise, sleep, and stress management. These chatbots can monitor users’ habits and recommend ways to improve their daily health routines. 

They can offer advice on mental health and suggest resources for mental health management on its conditions. Whether you’re looking to eat good food, exercise more, or boost your overall health, wellness chatbots are a suitable and accessible tool to assist you in achieving your wellness goals. 

5. Emergency Response Chatbots 

Emergency Response chatbots are crafted to help people during medical priorities. They can support patients by offering life-saving information, like how to perform CPR or control a bleeding wound. These chatbots can support people by taking instant action. 

They can also connect patients with emergency services if required. Every second matters in an emergency and having instant access to life-saving information can be a big difference. 

Conclusion 

There are several types of Healthcare Chatbots available and in use today. Each is developed for a specific objective. It relies on what the healthcare providers and patients require. The right one offers doctors the correct care and patients with the right information or precaution tips. Doctor AI Chatbot offers expert medical advice. You can consult with a Doctor AI chatbot for immediate health solutions.  

Your individual Doctor AI Chatbot is available for your service. A Health AI Chatbot recommends a healthy lifestyle. You will get personalized health tips from a Health AI Chatbot. A Chatbot for Healthcare provides 24/7 support.  

So, just improve your overall health with a Health AI Chatbot. For more clarifications and doubts about Medical AI Chatbots, you can contact us at: info@webmaxy.co. We are here to serve you always. 

Frequently Asked Questions