Top Social Caller Alternatives with Chat Support Features [2025] 

WhatsApp Chat and Share is the most comfortable and local way of communication for your visitors. Let people send you their questions and allow you to embed a well-used and popular messenger on your website and set up an easy interaction tool for your clients.  

You can connect to your customers anytime, from any device via WhatsApp. Users will get notifications for new messages on the web page for uninterrupted chatting. In this blog article, we will elaborate more about top social caller alternatives. 

Furthermore, a comprehensive, one-for-all solution tool like WebMaxy helps you to avail many best services with its amazing features for WhatsApp Marketing and WhatsApp Commerce with strategical approach to accomplish several business objectives. 

WhatsApp Chat: The Most Preferred Way to Connect with Visitors 

Increase sales via live consultations 

We can give them offers to compare for immediate buying, best discounts offer, etc. We can guide them and consult them online with chatting and discussions for recommendations. Options with device types and options are also given to customers to offer them a unique chat experience. 

Get the chat you need. Change the interface. 

Whatever your client needs to talk about—either it’s a quick question about your products and services, a bit of help in placing an order, booking something, or sorting out a technical issue. It can all happen inside a handy little chat window. 

You can tweak the look and feel to fit as per your brand. Pick your icon, add a caption, set expectations with a reply time, craft a friendly welcome message, little things going a long way in making it feel like you. 

A few simple adjustments, it’s not just a chat window anymore. It’s a customized communication experience, that your customers will enjoy (especially when joined with a social caller alternative!). 

You may select from 20 Different Channels- 

• WhatsApp 

• Telegram 

• Facebook Messenger 

• Twitter DM 

• Phone 

• SMS 

• Email 

• Gmail 

• LINE 

• Skype 

• Viber 

• Zalo 

• Facebook 

• Twitter 

• Instagram 

• Snapchat 

• LinkedIn 

• Vkontakte 

• Waze 

• Tiktok 

• YouTube 

• Vimeo 

• Custom link 

WhatsApp Chat, Messenger +More 

Free plan available. Additional charges may apply. 

Elaborating Top Social Caller Alternatives 

1. Chaty or Live Chat? 

Are you searching for a chat button or a click-to-call button?  

Chaty is an all-in-one solution that enables you to display a call widget, a button for WhatsApp, and Facebook Messenger, a button to send email, an SMS button, Google Maps & other chat widgets. 

Use Chaty to chat with your Shopify store visitors via their favourite channels including Facebook Messenger, WhatsApp, Viber, SMS text, Telegram, TikTok & more. Show a chat button on your store & and connect with your customers for a direct chat! 

Your customers are already using chat apps like WhatsApp, Facebook Messenger & other popular chat apps. Most of them prefer to chat with you by using your favourite apps they already use, which enables them to continue the dialogue even after leaving the shopping store. No external account is required! 

• Acquire more sales & leads 

• Enrich your customer support by offering direct chat channels. 

• Customize the widget & show it on suitable categories, products & pages 

Select from below 25 Different Channels: 

• WhatsApp chat 

• Facebook Messenger 

• Email 

• Contact form 

• SMS 

• Instagram 

• Snapchat (Snap) 

• TikTok 

• Twitter 

• LinkedIn 

• Skype 

• Vkontakte 

• Phone (click to call) 

• Telegram 

• Line 

• WeChat 

• Viber 

• Waze 

• Google maps 

• Link to an external webpage or fire JavaScript query to launch live chat apps like Tawk.to, Tidio, Chatra, WhatsHelp (get button) 

• Launch a Poptin pop-up 

What Chaty is offering? 

• Shows almost 25 chat channels at once  

• You may add a contact form. 

• WhatsApp pop-up is available. 

• You can show off the widget anywhere, on the screen. 

• You can also show a custom call-to-action message to increase your CTR. 

• Complete customization of each chat & contact button. Replace the color, on-hover text, and uploading feature for a custom image for each chat channel. 

• Replace the color & the size of your chat widget. 

• Select from pre-set button designs OR upload your custom chat button design. 

• Show the chat button- on the mobile & the desktop, or both! 

• Show separate lists device type-wise! – certain channels for mobile & other chat channels for desktop. For E.g. display a WhatsApp icon, Viber icon also, and call now button on mobile & a Facebook Messenger, Telegram, WhatsApp & Email icons on the desktop. 

• Google Analytics event happen if chat buttons are clicked. 

Chaty Pro Features 

• Display the Shopify chat widget for Shopify stores with 500 plus visitors/month. 

• Create a certain widget for specific pages. E.g. display chat channels for page for cart & remaining all chat channels for your products’ categories. 

• Use page targeting for displaying the chat button on certain products, services categories, etc. 

• Available days, hours & Date scheduling 

• WhatsApp merge tags 

GDPR Complaint 

Chaty do not store any customer’s personal data about the store visitors. Chaty will divert/redirect your visitors to other providers without storing the sensitive data. 

2. Supchat WhatsApp Button 

WhatsApp contact button & telegram, TikTok, etc. 

Free plan available. 7-day free trial. 

Great customizable WhatsApp Button 

An aesthetically designed chat button makes your store stand out or ‘unique’, look professional, and make trust in-store visitors.  

Unlimited support agents 

Manage multiple agents with different profiles, contact numbers, and availability schedules. Even if the employees are not in the office, your web users will know the time by which they will return. Multiple phone numbers are allowed by an agent.ioi 

Multiple Channel Buttons 

Why limit your support to one platform when your customers are everywhere? Easily expand your customer service reach by adding chat access through Telegram, Facebook Messenger, SMS, Phone Call, Skype, FaceTime, Instagram, Line, TikTok, Snapchat, Viber, WeChat, and KakaoTalk. It’s like giving your customers a direct line—wherever they hang out most. 

QR Codes 

On desktop? No problem. Display QR codes that your customers can scan with their phones for instant access to contact options—quick, convenient, and no typing required. 

Built-in Analytics Integration 

Curious where your customers are clicking? Supchat’s built-in smarts detect if you’re using tools like Google Analytics, GTM, or Facebook Pixel and fire off events when users hit that WhatsApp button. Now you know what’s working—without lifting a finger. 

GDPR Compliant 

Stay on the safe side with a neat little checkbox and a link to your privacy policy. Consent? Covered. 

3. Releasit COD Fee: Cash-on-Delivery  

Cash On Delivery Fee Releases 

Add a Fee to your Cash on Delivery (COD) orders 

Free plan available. 

Want to offer COD but not absorb the extra cost? This tool lets you add a flexible fee (flat or percentage) to COD orders. That means you get the perks of cash payment—without hurting your bottom line. 

Highlights: 

• Add fees to COD orders (you choose how much). 

• Apply it across any manual payment method. 

• Make it taxable, or not—it’s up to you. 

• Optional instructions for customers = fewer surprises at delivery. 

• Fully integrated with Shopify Plus. 

• 24/7 support via email, WhatsApp, and Telegram. 

• FREE to install and easy to set up—no plan required. 

Once you’ve configured it, it just works. And with step-by-step guides, you’ll be done in under 5 minutes. Smooth for you, seamless for your customers. 

Plus: That extra COD charge nudges customers toward prepaid options—cutting down on RTOs and boosting efficiency. 

Release Cash On Delivery Fee enables you to add a custom store-wide fee (fixed value or percentage) to your Cash on Delivery orders so that you can get the Cash benefits of Cash on Delivery without skipping your customer experience. 

Key features 

• Addition of a fully customizable fee (fixed value or percentage) 

• Set up the fee as taxable or non-taxable 

• Apply a fee to any type of manual payment method 

• You can Add an instruction message for COD orders (optional)-good facility for end users/customers 

• 24/7 support (support through email and WhatsApp) 

• Completely FREE to install (you don’t need to activate a plan to use the app) 

Simple one-time setup 

Once configured, the Releasit Cash On Delivery Fee works automatically for your store! You will find easy stepwise guides for every configuration option. That means, within less than 5 minutes you will get your store configuration done with your custom additional fee. 

Smooth integration for your customers 

Release Cash On Delivery Fee makes sure that your customers see your additional fee by the entire purchase experience. You will find the integration with the Thank You page and order notifications very well done and useful, as well. 

Increase prepaid orders  

An extra charge for Cash on Delivery will incentivize your customers to select a prepaid payment method at checkout. It will help you cover the extra costs related with Cash on Delivery, Card on Delivery, with remaining types of manual payment methods. 

Reduce RTO and improve your customer experience 

Release Cash On Delivery Fee allows you to add an optional instructions message to your Cash on Delivery order notifications and Thank You page.  

Use this message to explain to your customers how the payment works and what they should do to prepare for their delivery. You can fully customize the message colors and design to fully integrate it with your brand and style. 

Integrated with Shopify Plus 

Release Cash On Delivery Fee is fully integrated with the checkout process in Shopify Plus stores, so you can provide a frictionless shopping experience to your Cash On Delivery customers even on Shopify Plus. 

Need help? We’ve got your back! 

With all our plans- you get access to our 24/7 support team help you install, set up, and answer any question about this app!  

You can easily contact us via email, WhatsApp, and Telegram! 

4. Joy: Rewards, Loyalty Program 

Rewards, Loyalty Points & Rewards Program Points, Referrals 

Free plan available. 

Why Joy Loyalty is must-have for your online store?  

See the power of this app: 

• Easily convert buyers into loyal customers & referrals 

• Raise conversion rate effortlessly 

• Engage more new customers via points rewards 

• Enrich brand awareness 

• Boost retention, engagement, referral, and overall customer lifetime value 

• Improve customer satisfaction and best shopping experience. 

• Simple to start, no technical skill required* 

• 24/7 live chat support  

Highlight features 

An automatic generating and efficient rewards point system 

Store admin can easily set up various reward/rewards levels and points flexibly –  

• Earning: Customers can get loyalty points/ rewards for each successful order placement or sign-up action. Specifically, certain points can be assigned for both behaviours in selected periods. 

• Spending: Buyers can use their respective reward/ rewards points to purchase goods at a lowest price, also in the form of coupon codes or specific discount in percentages decided by the admin. 

• Reward for sharing social: Facebook, TikTok, LinkedIn, Instagram, Twitter, YouTube, Pinterest. You may contact us on one of these platforms as per convenience.  

Redeeming condition and points expiration period: 

• You can create ways for customers to apply their points for all orders, or any specific collections sets with the minimum purchase amount and in a selected date range. 

• All customer points will be reset, if they do not earn or redeem points after a selected period. 

Customer Management 

One can manage all customers’ activities in one simple table. It is easier to manage or redeem points to control your rewards campaigns effectively & referrals, lionization. 

• Options to create out-of-the-box rewards popups are all available in the app. 

• Online stores can smoothly align the reward buttons with their own brand color and attractive messages. Interestingly, you can label their reward points with eye-catching labels like coins, flowers, hearts, etc.  

It is time to generate and collect earning points with more excitement and enjoyment! 

Rewards for leaving a review: 

Leaving a review from Shopify Photo Reviews, Loox, Judge.me (Judgeme), Ali Reviews, Automizely, Yotpo, Fera, stamped (Stamped.io), Oberlo product reviews, Rivyo, Rivo, Opinew UGC (contact us). Referrals are rewarded. 

Migration: 

• Import points, customers from other loyalty and rewards apps like: Smile (Smile.io), Rivo (Loyalty Hero Booster Apps), Growave, Yotpo (Swell), Loyalty Lion or Loyaltylion, Glow, Stamped.io, Rise.ai, Bold, Loyalty points, Referral program (Contact us for more details.) 

5. Releasit COD Form & Upsells 

Cash on Delivery, Upsells, Quantity Offers, OTP SMS, Sheets 

Free plan available. 

Releasit COD Form & Upsells allows you to make a full customizable 1- click order form for your COD orders. And you can collect orders fast without any toughest steps of Shopify Checkout. 

Latest features 

• One can verify phone numbers using an OTP SMS message to avoid Fake orders  

• Provide quantity offers directly inside your form 

• Provide custom fields and text to your form 

Key features 

• Popup facility & Embedded form facility 

• Fully customizable layout and design facility 

• Shipping rates with conditions like weight, order total and more are available. 

• Discount codes and automatic discounts are available. 

• Abandoned checkouts can be processed or managed. 

• Upsells (Pre-purchase and post-purchase) 

• Certain types of form for only some products, services, collections or countries 

• Fully customizable form button 

• Sticky button for mobile devices 

• Automatically import your orders on Google Sheets 

• Redirect customers to the default ‘Thank You’ page or a custom page upon their purchase 

• Provide option to encourage or tempt customers to subscribe to your newsletter 

• Almost all leading Social Media platforms in chat support are supported 

• RTL support 

• PageFly, GemPages, Zipify Pages, Wide Bundles and Awesome Quantity are supported 

• Automatic font recognition on your store 

• Save orders as draft orders 

• 24 X 7 support on all plans with email and WhatsApp 

When you install Releasit on your store, the form will be disabled by default so that you can tailor-make it without any trouble to your store.  

After you have finished customizing your form you can enable it by using the app via its settings! 

How it works? 

When you enable the form on your store, your customers can place their orders in no time—just a simple click and they’re done. Once the order goes through, they’ll be taken straight to your store’s Thank You page (or any custom page you prefer). All orders placed through Releasit will show up in your Shopify Admin like any other unpaid order, so you can manage everything just as you normally would. 

Is this app for you? 

Releasit is perfect for a large scale of cases and fully adapts to your needs.  

You can use it for: 

• If you only want to gather the shipping address, Simple Cash on Delivery orders are possible. 

• With shipping rates, discounts and more, Complex Cash on Delivery orders Pre-orders and prospective leads for your store. 

• Orders with any other manual payment method 

• And more! 

Releasit is fully free to install, and you will not have to subscribe a paid plan to use the app! 

Conclusion 

Any help required? WebMaxy will help you out! 

With all our given options as top alternatives in Social Call and Chat support, you may get access to our 24 X 7 support team that can assist you install, setup and answer any question about the app! You can easily contact us through email, WhatsApp and Telegram! 

Frequently Asked Questions