25 WhatsApp Quick Reply Message Templates for Perfect Customer Support 

Customer support team of every WhatsApp based marketing business seems to be busy for the whole week. This is mainly due to answering the same old questions of your customers again. But do not worry. This is completely avoidable with a WhatsApp quick reply message. 

The solution is WhatsApp Business quick reply. These easy shortcuts give your team a less click to reply to the same old question. This saves the duplication of same effort up to many extents within a day. Obviously, this speed ups the customer interaction for the support team. Quick reply WhatsApp is essential today for faster communication with your customers via WhatsApp. 

In this blog, we are explaining how you can use quick reply messages on WhatsApp to put many such FAQs on autopilot. Also, we are sharing here, 25 ready WhatsApp quick reply message templates giving a real helping hand to your support team with quick, speed replies with much ease and with no repetitive work. 

What Exactly Are WhatsApp Quick Reply Messages? 

They are nothing but quick response messages or pre-saved replies eligible to reply fast. You can make replies for frequently asked questions (like shop working hours or payment methods) and assign a shortcut (e.g., “/hours” or “/Payment Method”). When a customer asks, easily enter the shortcut, select the reply, and hit on send. 

To use quick replies, you will have to manually trigger them, accordingly each quick reply has 2 parts: 

• Your shortcut key: This is the trigger phrase you type to pull up your quick reply (e.g., “/hours”). The shortcut key has a limit of 25 characters. No inclusion of spaces allowed. 

• Your message: This is the default / pre-saved response, which will be sent when you try the shortcut. The message limit is up to 500 characters. 

Setting up WhatsApp Quick Reply Message for Business 

As now we know what quick replies all are about, find here a simple setup guide to get started. You can set up quick replies from your device’s app, it may be desktop or mobile. 

Follow these steps: 

• Open / Unlock the WhatsApp Business app. 

• Go to Tools and select Quick Replies. 

• Click on + to add a fresh quick reply. 

• Add a shortcut and reply message. 

• Save, and you’re good to go! 

25 WhatsApp Quick Reply Message Templates for Businesses 

Find here 25 WhatsApp Business quick reply templates. This makes your customer communication fast, efficient and semi-automated. These templates are useful for the various types of businesses classified as per given below: 

WhatsApp Quick Reply Message Templates for consultancies 

1. Customized quote 

/CollectInfoForQuote 

Please share some details about your needs in this form. And we will send over a customized quote in 48 hours. <form link> 

2. Virtual consultations 

/virtualconsult 

Yes, we also offer virtual consultations. Let us know your suitable time, and we’ll send you the meeting link. 

Now, we don’t offer distant consultations. All appointments are held in person at our office in <location>. 

3. Sending case studies 

/CaseStudy 

Certainly! We would be happy to share examples of our past work. Here are some testimonials and case studies from our customers: <link> 

WhatsApp Quick Reply Message Templates for Real Estate  

1. Financing help or Morgage 

/financing 

Yes, we can support with financing options and mortgage referrals. Please plan a meeting here so we can have more details and connect with you along with our trusted partners. <link> 

2. Process to buy/rent a property 

/RentProcess 

You can view the process for buying or renting a property here: <link>. Let us know if you have queries. 

3. Negotiations 

/negotiate 

Yes, we can negotiate on some properties! Let us know, if you would like to chat about the same. 

WhatsApp Quick Reply Message templates for eCommerce

1. Payment methods 

/Payment Methods 

“We accept major credit/debit cards, UPI, and net banking globally. Please note that Cash on Delivery (COD) is currently available only within India.” 

2. Item out of stock 

/Out Of Stock 

Sorry to inform that the said item is currently out of stock. Would you like to receive notification upon its availability again? 

3. Discounts 

/DiscountName 

Hey <customer name>! We’re currently offering <discount> on selected items! The offer is valid until <date>. Be sure to grab it before it ends! 

/No Discount 

Hey <customer name>! No discounts right now, but stay tuned! We have promotions on regular basis, and we will be sure to notify you when they are available. 

4. Payment issues 

/Payment Issues 

Sorry for it! Could you please share the error message or issue which you’re facing during payment? We’ll investigate it right away. 

5. Return policy 

/Return Policy 

Yes, we do! We offer a <days> return policy for defective items in their actual packaging. You can get all the details here: <link> 

Right now, we do not offer returns currently. If you have any queries, feel free to connect with us! 

6. Refund notification 

/Refund Notification 

Hi <customer name>, we are sorry this happened. We’ve issued a refund of <amount> to your original payment method. It will be reflected shortly. 

7. Delivery services 

/WeDeliver 

Yes, we offer delivery to your city. Please share your location’s PIN code to know the right timeframe. 

/DontDeliver 

Sorry, we can’t deliver to your area just yet. But we’re working on increasing our service areas and wish to reach you soon!  

/DeliveryOnlyForPrepaid 

We offer delivery for prepaid orders only. Once your payment is processed, we will arrange the delivery right away. 

8. Order updates 

/TrackOrder 

We usually ship in <X> days! You can track your shipment here: <link>. 

WhatsApp Quick Reply Message Templates for Healthcare  

1. Insurance 

/InsuranceOptions 

We accept most insurance providers. Please contact us at <phone number> to confirm if we accept your specific plan. 

2. Payment plans 

/PaymentPlans 

Yes, we offer flexible payment plans to suit your needs. Please call our billing department at <phone number> for personalized options. 

3. Telehealth services 

/telehealth 

Yes, we offer telehealth services for many consultations. Please call us at <phone number> to check if your appointment suits for a virtual visit. 

Sorry, we can not offer telehealth services. Let us know if you want help with anything else or if you’d like to prefer an individual visit! 

General WhatsApp Quick Reply Message templates 

1. Greeting new customers 

/hello 

Hi ! <Customer Name>! It’s <Name> from <Company Name>. How can I assist you today? 

2. Store hours  

/hours 

Hello! Our store is available from Monday to Saturday to serve you from 9 AM to 6 PM. We are keen for your visit!  

3. Delayed reply 

/delay 

We are sorry for the delay. We are getting a high volume of messages at this moment, but we will reply to you soon. 

4. Follow-up 

/followup 

Only following up on our past conversation. Let us know, if you expect some support with things.  

5. Requesting feedback 

/Feedback 

Want to give your feedback to us? It would mean a lot to us. Here is a quick form you can fill out: <link>. 

/RateUs 

We value your reply! On a ratings scale of 0 to 10, how frequently are you to refer or suggest about our services to others? Please submit your score with us. 

6. Handling complaints 

/Complaint 

We’re sorry! We have noted your complaint and will investigate it soon.  

7. Booking an appointment 

/BookAppointment 

Please use this attached link to book your appointment: <link>. 

Please reply with your expected or planned date and time here, so we can make an appointment for you. 

8. Referral request 

/Referral 

We would be delighted, if you referred us to your friends! Just share this link: <Link>. As a note of thanks, you and your friend will receive it <reward>. 

Best Practices for Using Quick Replies in WhatsApp Business 

These templates support, but you’ll have to create a lot more such templates mostly depending on your specific use cases.  

Here are some trending tips on how you can make the most of WhatsApp Business quick replies without burdening more on your workflow (or team). 

1. Make some space for personalization 

Quick replies can be of more humanised ones. You can add personal touches just like customer name, order name, location name etc., whichever you can do in shorter way. Just a “Hello, {Customer Name}” will make a huge difference all together. 

2. Keep updated replies 

Ensure also that your quick reply message always show the fresh information. It may be about an upcoming product, a change in delivery schedules- date and time, or a revised discount. Everyone needs to get a fresh and updated response. 

3. Create right shortcuts  

The important thing you need is 3 shortcuts named /payment one, /payment two, and /pymnt. Try to keep shortcut names so that your team can find immediately — imagine them similar to folder names. A 2-part structure works well: a main theme and a subcategory.  

For example: 

• /PaymentMethod 

• /PaymentLink 

• /PaymentFail 

We also prefer using big case (like /OrderStatus or /StoreHours) for best readability. 

4. Match your brand’s voice tone 

Because of template use it must not feel like- the artificial text. Your customers should not be able to show a quick reply and a real-time message differently. So, whether your brand is buzzing/buzzy and funny or deep and professional, stick to a regularised tone feeling natural, not robotic or artificial.   

Professional tip: Align with the customer’s style which is making some sense. If they are trying icons and easy language, it’s easier to keep things mild. If they are more formal, copy that, as well.  

5. Don’t “quick reply” to all communications 

Quick replies are great for FAQs and general questions, but every customer message should not get a templated answer. Sometimes, FAQs also might require a personal, humanised touch. Train the team to personalize or go easy when it makes sense.  

A quick reply could save time, but a customised message reflects you’re listening — and this may be the way all best brands develop brand loyalty. 

Conclusion 

Quick replies are the semi-auto messages used for customer interactions. We can refer WhatsApp quick reply examples inside these templates. 

Their scope becomes wider, when the communication level becomes more advanced with customers. A personal touch quick reply creates wonder during customer communications for a brand. 

With WebMaxy platform, you can set up message templates offering more than just a typical quick reply message. To make your interactions interactive or dynamic and context-driven, you can use optimum varieties of options like – Think buttons, lists, CTA URLs, and WhatsApp Forms — they all do have value additions to develop your conversations more interactive or dynamical. 

Also, you can automatically add customer details i.e. their name or order number to each message, so every time you need not to type it up. 

With great features like AI bots, smart workflows, and drip campaigns,WebMaxy gives you automate even more and keep on top of your WhatsApp communications, without wasting that personal touch. 

WhatsApp Business offers so many useful things for a business to perform in time and best quality of communication with exciting features. 

For more details on quick replying and template messages, you can drop an email to WebMaxy team at info@webmaxy.co.

Frequently Asked Questions