Simplifying Processes of Dave’s Noni with WhatsApp Flows Using WebMaxy
Dave’s Noni is an online Noni-based wellness drink manufacturer, that also serves in the
Health, Cosmetics, and Skincare categories to enhance people’s life with pure and
healthier products based mostly on Noni fruit.
The company has a global retail chain for serving their customers.
Challenges Before Using WebMaxy WhatsApp Commerce
Maintaining the global retail challenges like fulfilling the required customer orders and retaining
the same quality standards every time, were the core challenges before the company before they were
running the business without a platform like WebMaxy.
It was putting pressure on human labourers to execute the orders, causing human delays, and human
errors were more. This used to slow down the manufacturing process with prolonged deliveries and
stuck payment cycles.
Also, due to low brand awareness and less reach, leads were less in volume. Even, WhatsApp
conversations were lagging in results.
Let us break down these issues one by one here:
Results After Using WebMaxy WhatsApp Commerce
The company adapted WebMaxy WhatsApp Commerce to overcome all the above issues and improve their
productivity to meet the sales targets and complete several dispatches.
With the use of features like WhatsApp Flows and WhatsApp Campaigns, process automation and lead
generation started improving. This transformed the business cycle of the company drastically.
20%
Rise in Leads Generation30%
Improvement in DeliveriesIssue of Brand Awareness and Reach
Dave’s Noni has a distinctive product range addressing awareness-needling categories. So,
aggressive brand awareness and reach activities were necessary to carry out. The earlier
system was not well enough to accomplish the objective. This lowered the rate of lead
generation for these kinds of products. The selling also got affected by low generation of
revenue.
The brand recognition was not there. This hampered the brand's trust in the market. This
subsequently dropped the business.
Fulfilling of Pending Deliveries
As Dave’s Noni source, the 100% Pure Noni extract from the finest regions in the world with
favourable weather conditions and the best cultivation. But this also brings some delay in
the whole process of making these wellness and healthy products in the form of drinks and
others.
The company found seviour delays due to conventional human –dependent processes. This
affected the speed of overall processes causing delayed deliveries, resulting in pending
payments to customer sides. This is supposed to be a blockage in the progress of the
organization working hard to serve customers to facilitate healthy lifestyle-giving
products.
20 % Rise in Leads Generation
The company utilized the WhatsApp Campaign feature via the WebMaxy platform to expand
the brand reach across various demographics. This improved the lead generation rate for
the company products and improved business volume.
More lead generation gives more opportunities for the business in the form of
conversions, boosting the business volume. Also, WhatsApp CTAs played a wonderful role
in generating instant leads for Noni-based products across various regions.
30% Improved in Deliveries Across Multiple Regions
To deliver global quality standards for Noni-based products across global retail chains
of customer markets is a tough task to carry out for the company, but it was achieved
with the help of various efficient WhatsApp Marketing strategies and features.
WhatsApp Flows streamlined the automation of processes, usually taking much time and
measurable labor work for routine tasks. WhatsApp Flows saved the role of humans and
saved remarkable delay time of these processes.
Additionally, the WhatsApp Catalog feature synchronized these typical fruit-based
products with their proper product descriptions, images, pricing, etc. This made the
purchase journey of customers easy with a few clicks within a WhatsApp window.
This leads to more conversions improving overall sales volume for the products.