Know How Bodhi Wellness Spa Revolutionized Business Growth with WebMaxy
Dr Bodhi is an exotic wellness and spa service available across 4 metro cities in India. They provide various spa services, available in packages or with an option of membership benefits.
Results After Using WebMaxy WhatsApp Commerce
Dr. Bodhi wellness yearned WebMaxy WhatsApp Commerce to simplify all their sales process-related issues to improve the sales volume and generate the expected revenue. They started to use Bulk WhatsApp Campaign feature for their WhatsApp Marketing activities through WebMaxy. The business started result – driven activities.
30%
Rise in Sales
Challenges Before Using WebMaxy WhatsApp Commerce
The business was lagging in sales over the planned targets. They were very keen to evaluate their sales process and modify the same for more lead generation as well as conversions via social media and other marketing channels, as well.
Let us discuss here how they were juggling to achieve the required sales volume in detail:
Further, the business managed to send multimedia-rich messages to their target customers. Also, the acting team managed to save time and effort by using a bulk messaging tool for sending messages to a large number of recipients. WhatsApp messages have got 98% opening rate. Bulk WhatsApp Campaigns helped in enhancing customer communication for the business.
Bulk Messaging with WhatsApp Campaigns offered messages personalized to every interested customer regarding new seasonal offers, discounts, family packages for spa services and couple massage offers with versatility in message contents.
Also, WhatsApp has provided security, due to which spamming possibility was also eliminated for such bulk messaging for them.
Additionally, to enhance further the customer experience, Dr. Bodhi wellness implemented a proactive approach to receive customer feedback. This was done by conducting timely customer surveys upon serving them, asking them for reviews regarding location, facilities, and various services and packages the business offers. This gave an outstanding result for the business. Customers became enthusiastic and engaged due to the versatile content and dynamic conversations with instant replies by the customer care support bot or human agents' team.
The business started recognizing customers and managed to deliver the required package with discounts. This improved customer faith and reliability in the brand to book the services for the future. The business-initiated content was like a lucky winner for some premium and exclusive massage therapy packages. This boosted the leads and conversions.
Apart from all the above improvements done to raise sales, the business implemented multiple local language Bulk WhatsApp Campaigns in various cities to reach out effectively to the local target audience. This worked out well for the business across its various locations to increase the leads and conversions, as well.