Good customer experience can influence buying upto 87% 

Omnichannel customer engagement refers to the support or assistance provided to customers across multiple touchpoints. It can help you maintain consistency in communication with customers throughout different channels like Facebook, Instagram, WhatsApp, Linkedin, and Gmail. Omnichannel customer experience can help you to enhance the experience of customers with your brand.

Omnichannel marketing platform can help you to engage with customers effectively. You get all your customer queries from different communication channels in one place. Omnichannel support is an example of customer service that can help you reply customers on distinct marketing platforms. It also provides multi-agent support which enables you to assign queries to customer support representatives.

You can get started with Omnichannel commerce by integrating your different marketing channels such as Facebook, Instagram, Whatsapp, LinkedIn, and Gmail with WebMaxy eGrowth. After integration, you’ll start receiving customer queries in the Omnichannel solution dashboard within 24 hours. Then, you can start replying to customers' queries from different marketing channels through one dashboard. You can add multiple customer support representatives and assign them customer queries.

Omnichannel Support tools can help you communicate with customers on different channels like Facebook, WhatsApp, Instagram, LinkedIn & Gmail from one dashboard. There are many benefits of using Omnichannel customer service software that we have mentioned below:

• Makes communicating with customers easy.
• Helps you reduce response time.
• Improves customer experience.
• Increases support team’s productivity.

Multi-agent Support System is good for growing brands as it helps them to reply to multiple customers' queries at the same time. They can assign customer queries to different customer support agents based on their expertise. This way brands can provide quick resolutions to customer problems and improve their experience. Omnichannel support is a type of multiagent customer support app that you can use for your business.

An omnichannel customer experience refers to when a brand does advertising, marketing, and selling to customers on all channels to create a cohesive and connected experience. This approach improves customer experience and enables customers to begin their buying journey from one channel and continue it on another channel seamlessly.

You can improve the NPS score of your brand by enhancing your customer experience. People tend to promote a brand to their friends and family when they have a consistent good experience with a brand. You can do this by being available to the customers 24x7 and resolving their queries at the earliest. WebMaxy Omnichannel support platform can help you improve your customer experience by reducing your first response time with the multi-agent support system.