Put Your Customer Support on Autopilot with WebMaxy WhatsApp Commerce
Improve customer experience like never before with quick, efficient responses on WhatsApp.
Happy Customers 😊
Multi-Agent Login
The multi-agent login feature enables multiple agents to collaboratively efficiently. Agent can manage customer interactions of the assigned used via different dashboard. Allowing organization to efficiently handle customer communication and efficient inquiry handling.
Admin Login to Manage Chat Automation
The admin login feature enables organizations to efficiently manage agents by tracking performance and assigning customers. Admins can monitor key metrics and improve company communications. This enhances team coordination and improves overall service delivery.
Diverse Workflow
Create customized workflow for different customer queries such as general inquiries, order issues, technical support, billing questions, and feedback. WebMaxy allows you route customer queries to respective agents.
Industries We Serve
Banking
Media & Entertainment
Travel & Hospitality
Education
HalfPe Increased Their Revenue Upto 30%
with WebMaxy WhatsApp Commerce
Why WebMaxy WhatsApp Commerce for Chat Automation?
Fast Access
Deal with customer queries that require prompt replies and collect all the useful information to resolve customer problems 24x7 with WhatsApp.
Efficient Support
Combine WebMaxy with your existing CRM and Helpdesk, or Google Sheets, to make sure that the context of conversations remains intact.
Upgrade Support
WebMaxy WhatsApp Commerce allows you to upgrade your support through WhatsApp as you grow, so there will be no need to expand your support team.
Chatbot Support
WebMaxy WhatsApp Commerce supports with an easy to use, Drag and Drop Chatbot builder to design and develop a WhatsApp workflow, as per the requirement.
Quality Management
Collection of customer review or feedback after every conversation needs to be a part of Quality management process to improve and deliver proper customer support.
Timely Updates
Deliver timely notifications and updates to customers for their queries, questions or issues. They must feel addressing on time is there.
Customer’s voice
Check out for some of our customer’s opinions about WebMaxy WhatsApp Commerce here
Owner - Shop online
Director – e Mart Services
Manager- Marketing
Leverage On the Power of Social Media Messaging
Utilize WhatsApp Business Features with WebMaxy WhatsApp Commerce
FAQs
- Making a business profile: Fill in your contact details and business hours.
- Setting up automated messages: Create a greeting message to welcome new customers and a message to remind them after a period of inactivity.
- Using chatbots: Setup chatbots to handle customer messages 24/7.
- Integrating with your help desk software: Integrate WhatsApp with your existing tech stack.
- Using the WhatsApp Business API: Integrate WhatsApp messaging into your app to permit customers to communicate directly with you.
- Using a CRM: Use a CRM to integrate WhatsApp with other communication channels like Gmail and Dropbox.
- Integrating with your website: Change WhatsApp Business integration into a booking option on your website.
To ensure privacy and security in WhatsApp, you can use the built-in features and privacy settings as per below given:
- End-to-end encryption: By default, WhatsApp messages and calls are encrypted so that only you and the recipient can read or listen to them.
- Two-step verification: Set up a secret PIN and provide an email address in case you forget it. When someone tries to access your account, they'll need to enter the PIN, and a 6-digit code sent to your phone.
- Privacy settings: Control who can see your profile photo, last seen status, about info, and status updates. You can set these preferences in Settings > Account > Privacy.
- Security alerts: WhatsApp will ask you to verify your identity if it detects any suspicious attempts to take over your account.
- Block unwanted contacts: Block someone so you no longer receive their messages or calls.
- Security code verification: Use the security code verification feature under a user's contact info.
- Verify your security: If you and your contact are physically next to each other, you can scan each other's QR code or visually compare the 60-digit number.
- Device code: Set a device code and be aware of who has physical access to your phone.
- Check linked devices: Regularly review all devices linked to your account and remove unwanted and unidentified devices.
Let’s Connect!
Are you in search of seamless customer support for your customers? Use WebMaxy’s WhatsApp Customer Support feature. Automate routine customer queries, FAQs and handle customer queries instantly. Offer seamless, efficient 24/7 customer support and achieve a high level of customer satisfaction.